Customer service

Choose your products, add them to the cart and continue to checkout. There you check your address, shipping method and payment method. Once the order goes through you automatically receive a confirmation by email.

You can pay securely through Mollie with iDEAL, Bancontact or a bank transfer. You always see the available options before you pay for the order.

First check your spam folder and whether the email address you used is correct. Still nothing after about 30 minutes? Get in touch and mention your name, email address and the time you ordered.

Contact us by phone or email as soon as possible and mention your order number. As long as the order has not been processed we will see what is possible. Once it has been shipped the order can no longer be changed and the return conditions apply.

Yes. For corporate gifts, Christmas hampers, hospitality or larger quantities we are glad to put together a suitable proposal. Send us your wishes, quantities and delivery date through the contact form.

Standard delivery within the Netherlands costs € 6.20. Orders without alcohol ship free from € 150. To Belgium we deliver with Bpost. Alcohol requires PostNL age verification; that delivery method costs € 9.46. You see the final options and costs in the cart and at checkout.

We try to process orders received before 16:00 on working days the same day. As soon as your parcel is on its way you receive an email with track and trace. Around public holidays or at busy times processing can take a little longer.

After shipping you receive a track and trace link by email. Do check your spam folder as well. If the link does not work or the status stays unchanged for a long time, contact us with your order number.

Yes, collection in Zeist is free and by appointment only. Please wait for our confirmation before you set off; the postal address is not a shop you can walk into.

Shipping chilled and frozen products is only possible by arrangement. Contact us before ordering so we can decide together whether and how delivery can be done responsibly.

Enter the delivery address you want at checkout. If delivery to that country is possible, the available shipping method and costs appear automatically before you pay.

Register your return by email within 14 days of receipt, mentioning your order number. After registering you have another 14 days to send the product back. We will send you the return instructions and the correct return address.

Perishable products, chilled or frozen items, products with a limited shelf life and opened or unsealed foodstuffs cannot be returned for reasons of food safety. See our full returns policy for all exceptions.

For an ordinary return the cost of sending it back is yours. If a wrong or damaged product was delivered, we cover the return costs after assessment.

Contact us within 48 hours of receipt. Mention your order number and include clear photos of the product, the outside of the parcel and the packaging. We will then arrange a suitable solution as quickly as we can.

After you notify us of the withdrawal we refund within 14 days at the latest, using the same payment method. We may wait to refund until we have received the products or until you have shown that they have been sent back.

Send an email or use the contact form. For a complaint about an order, always mention your order number and add photos where possible. That way we can help you faster and more precisely.

Ingredients and known allergens are listed on the product page wherever possible, and always on the product label. Do you have an allergy or a particular diet and is information missing? Contact us before ordering. The label is ultimately decisive.

Many products come straight from Greece and delivery times differ per producer. Contact us with the product name and we will see whether a new delivery or a good alternative is on its way.

Of course. Tell us what you want to use the product for, which flavours you like and what your budget is. We are glad to give personal advice.

Producers sometimes renew a label, packaging or vintage before new photography is available. The contents, quantity and product information on the product page remain decisive. In case of a material change we will contact you.

Alcohol may only be ordered and received by someone aged 18 or over. The courier checks valid identification on delivery, so please make sure an adult recipient with ID is present.

For an order containing alcohol, PostNL with age verification is the only delivery option. Ordinary PostNL and free standard delivery are not offered then. Free collection by appointment remains possible; we check age there too.

That is allowed when the recipient at the given address is 18 or over and can show valid identification. An alcohol parcel is never left with neighbours or without an age check.